Privacy Policy
At Zeorix, we respect your personal privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal details when you visit our store or make a purchase.
1. Information We Collect
When you browse our store or place an order, we collect specific information necessary to fulfill your requests and improve your shopping experience:
- Order & Contact Details: When you place a Cash on Delivery order, we collect your full name, shipping address, contact phone number, and email address.
- Device & Browsing Data: We automatically receive information about your web browser, IP address, time zone, and cookies stored on your device to ensure proper display and operation of our website.
- Customer Support Records: When you reach out to us via WhatsApp or email, we keep a record of that correspondence to assist you effectively.
2. How We Use Your Information
We use the collected personal information strictly for legitimate operational purposes, including:
- Order Fulfillment: Processing your purchases, arranging nationwide logistics delivery, and sending order confirmation updates.
- Customer Communication: Contacting you via phone or WhatsApp for address verification, tracking updates, or responding to customer support inquiries.
- Store Optimization: Analyzing store traffic and user behavior to improve site speed, navigation, and product offerings.
3. Data Sharing & Operational Partners
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted third-party service providers who assist us in operating our business:
- Logistics & Courier Networks: Your name, delivery address, and phone number are shared exclusively with courier partners (such as TCS, Leopard, or Call Courier) to deliver your parcel and collect COD payments.
- Platform & Hosting: Our online store is hosted on Shopify Inc., which provides the secure e-commerce platform that allows us to present and sell our products to you.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. All transaction information transmitted through our site is encrypted using standard industry practices.
5. Your Privacy Rights
As a valued customer, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your order records after fulfillment, provided there are no pending operational requirements.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operational procedures or legal regulations. Any updates will be posted directly on this page with immediate effect.
For any privacy-related concerns or data requests, please reach out directly through our official support channels provided on our Contact page.