Find quick answers to the most common questions about shopping, ordering, and delivery at Zeorix.
1. Orders & Payments
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What payment methods do you offer?
We currently operate on a 100% Cash on Delivery (COD) basis nationwide across Pakistan. You pay in cash directly to the courier representative when your parcel is delivered to your doorstep. -
How do I place an order on Zeorix?
Simply browse our catalog, select your desired item, click on Order Now / Add to Cart, enter your shipping details on the checkout page, and confirm your order. -
Can I modify or cancel my order after placing it?
Yes, order changes or cancellations can be processed if requested within 12 hours of placing your order before it is dispatched to the courier. Please reach out to our team immediately with your order details.
2. Delivery & Shipping
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Do you charge delivery fees?
No! We offer 100% Free Shipping on all orders across Pakistan with zero hidden charges at checkout. -
How long will it take to receive my order?
Deliveries to major cities (Karachi, Lahore, Islamabad, Faisalabad, etc.) take 3 to 4 business days. For other regions and remote areas, delivery typically takes 4 to 6 business days. -
How can I track my order?
Once your order is dispatched, a tracking ID and a direct tracking link will be sent to your phone number via SMS or WhatsApp. You can track your parcel in two ways:- Method 1 (On Our Website): Visit our Track Your Order page from the main menu and enter your tracking number to check the status.
- Method 2 (Direct Courier Link): Simply click on the direct tracking link received on your SMS/WhatsApp. This will open the courier company’s direct portal showing real-time location updates.
3. Returns, Replacements & Quality Assurances
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What should I do if I receive a damaged or defective product?
We offer a 7-Day Replacement Guarantee for damaged or defective items. To submit a claim, you must provide a clear unboxing video showing the parcel package and the defect upon opening. -
Why is an unboxing video mandatory for claims?
An unboxing video acts as objective proof of the item's condition upon arrival, helping us quickly verify transit damage and dispatch your replacement without unnecessary delays. -
What if I receive the wrong item?
If you receive an incorrect item or variant, notify us within 7 days with photos/video of the received package, and our team will dispatch the correct replacement at zero additional cost to you.
4. General & Product Support
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Are the products on Zeorix tested for quality?
Yes, all utility items and gadgets in our catalog undergo physical inspection prior to packaging to ensure functional condition and quality standards. -
How can I reach customer support?
Our customer care team is available via our official WhatsApp and email channels during operational hours. Please refer to our Contact Us page for complete details.
Have a question that isn't answered here? Feel free to connect directly with our support team!